Thank you for taking time to go over these salon policies and if you have any questions, please email ourguest@vividatlanta.com. We look forward to serving you soon.
SERVICE ADJUSTMENTS
We are committed to delivering the best salon experience and results for you and your hair services. Building a relationship with you, our guest, is top priority and we welcome the opportunity to adjust any part of your service to your satisfaction. Guests may contact us within 7 days of their service(s) for any changes they require. While we do not offer refunds on services, we are happy to make the necessary adjustments for you. If you request/require an additional service to achieve your desired look - and you did not originally request/receive that service - you will be charged full price for the service adjustment.
PRODUCT EXCHANGE
We take pride in educating our guests about the products we use to achieve and maintain your look. If you are not satisfied with your take home products, please let us know within 30 days. we will gladly apply full value of lightly used Redken and Pureology products purchased at Vivid Morningside or Vivid Decatur, toward another product of your choice.
CANCELLATIONS
At Vivid Hair Salon we require a minimum of 48 hours' notice to cancel or edit services scheduled. Cancellations without proper notice present a challenge to fill your reserved time. In order to reserve time with a stylist for any appointment, we require a credit card at the time of booking. Cancellations made less than 48 hours before your reserved visit maybe subject to a charge of 50% of the booked appointment value. SAME DAY cancellation or NO SHOWS will be charged 100% of the booked appointment value.
LATE ARRIVALS
Our goal at Vivid is to create an exceptional experience for our salon guest and to offer a fun, creative and relaxing work environment for you and our team. Late arrivals tend to create stress and compromise experience for stylists and other guests. Out of respect for other guest’s time and quality for all reservations throughout the day, we may elect to reschedule guests running 15+ minutes late.Parking and traffic are always a challenge here in Atlanta and Decatur, so please plan your commute to the salon accordingly.
CHILDREN AND PET POLICY
We love your children and your pets as much as you do, we promise! Children receiving salon services are welcome in the salon of course. The salon is not a safe space for unattended children or pets. For safety reasons and insurance purposes, children not receiving services must be accompanied by a caretaker. As for your furry children, it is not State Board compliant to have pets in the salon unless of course it is a service pet. We appreciate you understanding.
ACCEPTED FORMS OF PAYMENT
We accept cash, Visa, Mastercard, AmEx and Discover cards. We also allow stylist gratuities on your card and of course cash gratuities are always appreciated.
DEPOSITS
Due to the cost, time and/or complexity of certain salon services, we require a non-refundable 50% deposit for certain reservations, including, but not limited to, Keratin treatments, hair extensions, complex color corrections and off-site event styling.