Salon Etiquette

GUEST SATISFACTION

We are committed to giving you the best salon experience and results for your hair color and cut. Building a relationship with you, our guest, is top priority and we welcome the opportunity to adjust any part of your service to your satisfaction. Kindly give us notice within 7 days of your service in order for your stylist to remedy any adjustments needed. We want you to feel safe communicating your needs to us and we will work tirelessly to ensure your satisfaction.

CANCELLATION POLICY

We kindly ask for a 24-36 hour notice should you need to cancel your reservation. Anything less than that makes it difficult to fill our stylists‘ valuable time. In an effort to respect the time of our salon guests and stylists, we reserve the right to evaluate same day cancellations and apply a $25 re-booking fee.

PRODUCT EXCHANGE

Educating you about the products we use to achieve and maintain your look is something we take very seriously. If you are not satisfied with your take home products within 30 days, we will gladly apply full value of gently used Redken and Pureology products purchased at Vivid Morningside or Vivid Decatur, toward another product of your choice.

NO SHOWS

We understand life gets hectic and things fall off your radar, which is why we ask for your email address and mobile number to remind you of your upcoming salon reservation. We will forgive the first no show, beyond that, in an effort to respect our stylists’ time and livelihood, we require no show reservations to be paid in full prior to scheduling and/or honoring future reservations.

LATE ARRIVALS

Our goal at Vivid is to offer a fun, creative and relaxing work environment for our team as well as consistency and quality for you, our salon guest. Late arrivals tend to create stress and risk a compromised experience for stylists and other guests. To ensure promptness and quality for all reservations throughout the day, we may elect to reschedule guests running 15+ minutes late to another convenient time. Parking and traffic are always a challenge here in Atlanta and Decatur, so please plan your commute to the salon accordingly.

CHILDREN AND PET POLICY

We love your children and your pets as much as you do, we promise! Children receiving salon services are welcome in the salon of course. For safety reasons and insurance purposes, children not receiving services must be accompanied with a caretaker. We do not have a child-proof salon and due to sharp tools, hot tools, chemicals and heavy costly equipment, the salon is not a safe space for children to be left unattended. We also do not want to compromise the experience of our guests. As for your furry children, it is not State Board compliant to have pets in the salon unless of course it is a service pet. We appreciate you understanding.

ACCEPTED FORMS OF PAYMENT

We accept cash, Visa, Mastercard, AmEx and Discover cards. We also allow stylist gratuities on your card and of course cash gratuities are always appreciated.

DEPOSITS

Due to the cost, time and/or complexity of certain salon services, we require a non-refundable 50% deposit for certain reservations, including, but not limited to, Keratin treatments, hair extensions, complex color corrections and off-site event styling.

Thank you for taking time to go over these salon policies and if you have any questions, please email ourguest@vividatlanta.com. We look forward to serving you soon.